Privacy Policy - Marko Buddy

PRIVACY POLICY

MARKO BUDDY believes in staying committed to client’s privacy and security and without any second thoughts takes steps specially designed to secure client’s personal and financial information. We believe that the client’s private details should not be disclosed with anyone without his/her consent, that and when you share personal information with us, we will make it sure that your details are placed and maintained in a very secure way as a priority to keep your details secure and private. We are committed to ensuring that your personal information is protected.

Our Privacy Policy
Marko Buddy understands that when you share your private details you share your trust in us and we will try our level best to ensure that your trust in us shall not be broken because it means a lot to us when you choose us as your travel companion. This Privacy Policy stands here as the witness in your trust and our priorities and helps you know about who we are and how we work to let you enjoy your trip with the least tension of any bookings, hotels and much more.

Personal Information

Personal information is information about an identity of an individual. Generally, Marko Buddy does not collect any type of sensitive information about you such as details of your race, political beliefs, religion or health and any other information about which you do not feel secure to share. However, depending on the products and service we provide you for your pleasant experience we may ask to collect some sensitive information when we are providing you with specialised services.

We may ask you about several personal information which we feel are necessary for using our services. We will be providing you with complete knowledge regarding any type of information you are required to provide us. You will have an option to not choose to use our services if you don’t feel safe or secure in sharing your personal details. We have a wide range of services and the personal information you will be asked to provide will depend and differ according to the services you ask for.

It is mandatory to provide personal information if you want to use any of our services. This information assists us in making a perfect tour plan with certain features which you choose. The collection, disclosure and use of your personal information is needed in order to provide you a perfect trip to your destination and enjoy your trip without any other burden on your shoulders.

We will generally ask for the following types of personal information:

Name
Address
Email
Contact details;
Date of birth
Gender
Information about product or services
Information about family member(s)/trip partner(s)

Depending on the product or service you choose, you may also be asked other types of personal information such as:

Insurance
Passport number
Credit/Debit card details
Aadhar card
PAN card

Ways we collect your personal information
We collect your personal information:
• Using written forms
• through contact over the telephone, your mobile or other messaging technology
• via the internet, including social media
• in person to person contact
• Through subscription and entry forms
• Booking forms and requests for further information
• Emails, response devices

We will collect your personal information during the information cycle when you choose us for using our services, by using the above methods. For example, we will collect personal information when you tend to use a product or service from us, when you make changes to that product or service, when you tend to collect some information about our product and services or request information on our services. We will combine or link personal information we already know about you to other personal information we collect about you.

We collect your personal information:
• directly from you by written, by phone or through our social media outlet.
• from a group co-ordinator who is arranging your travel.
• from other persons or organisations (including related and third parties).

Purposes of collection of personal information
We collect your personal information so we can:

Identify you
Provide you with our products and services
Notifying you about new products, services and promotions.
For better experience.
Set up, administer and manage our products and services.
Get a better understanding of you, your needs, your behaviours and how you interact with us, so we can engage in product and service research, development.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.

Use and disclosure
We use and disclose your personal information for the purposes we collected it in-order to keep it secure and private. If your personal information is subject to the Indian privacy Act, we will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection.

For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to Marko Buddy such as information technology support or programming, hosting services, telephone services, mailing or sending of documentation to customers digitally or otherwise.

Marko Buddy maybe required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided to the other related parties, we will not be able to finalise your booking. The personal information you provide us will be safe and secure with them and we ensure that your personal information gets and stays in safe hands until and after your trip.

There will be other instances when we may use and disclose your personal information including where you have expressly or impliedly consented to the use or disclosure.

Parties to whom we disclose and collect your personal information

As detailed in “Ways we collect your personal information” section there are a range of people and organisations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to Marko Buddy or third parties. The particular party will depend on which company or brand in Marko Buddy you do bookings with and what product or service you receive.
Some examples of the parties to whom we may disclose your personal information to and collect personal information from are:

Other companies within the Marko Buddy and other trading divisions or departments within the same company
Customer, product, business or strategic research and development organisations
A third party with whom we have contracted to provide travel services, administrative or other business services – for example:
information technology providers
marketing agencies and other marketing service providers
travel providers whose product you are travelling on
print/mail/digital service providers
imaging and document management services
Data warehouses,
Social media and other virtual communities and networks where people create, share or exchange information;
Publicly available sources of information;
Clubs, associations, member loyalty or rewards program providers and other industry relevant organisations;
Any other organisation or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organiser).

Outer state disclosure
We will send your personal information outer state and collect personal information from outer state. Instances when we will do this include:

When you have asked us to do so or we have your consent.
When we are authorised or required by an Indian law or a court/tribunal to do so.
When we have outsourced a business activity or function to an outer state service provider.
Certain electronic transactions.

We will disclose all kinds of personal information outer state but only to the extent it is necessary to perform our functions and services. In order to engage in our business activities and functions we will disclose your personal information to and collect your personal information from parties in a number of states. We will need to from time to time disclose your personal information to and collect your personal information from other states. This will be on an case by case basis and for the purposes for which we collected your personal information.

Security of your personal information
We hold your personal information in:

Computer systems
Electronic databases
Digital records
Telephone recordings
In hard copy or paper files.

These storage mechanisms may be managed in a number of ways. They may be managed or administered internally by a company in Marko Buddy and may be held locally in India. They could be managed by a third-party storage provider with whom Marko Buddy has a contractual relationship and be either managed locally and/or outer state.
We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:

Limiting physical access to our premises.
Restricting electronic and physical access to personal information we hold.
Having in place stand-by systems and information backups to deal with major business interruptions.
Maintaining technology security products.
Requiring any third-party providers to have acceptable security measures to keep your personal information secure.

We maintain industry standard technology and procedures in respect of our information management and provision of offline services. Marko Buddy has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings. Padharo Sa’s systems and information technology infrastructure are regularly audited both by internal and external experts.

E-mail transmissions to Padharo Sa, are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means. Marko Buddy does however employ strong encryption techniques and the use of firewalls similar to financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to Marko Buddy using one of our offline forms then the Marko Buddy employs that encryption technology. Once Marko Buddy has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
Marko Buddy trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorised persons with user identifiers, passwords or other access codes to control access to your personal information.

Non-customers
You may not be a customer of ours but you may interact with one of our companies. You may interact with one of our companies by using our transactional outlets, entering a competition or commenting via social media. We will collect, use and disclose your personal information in accordance with this Privacy Policy and any Privacy Statement you may receive when you interact with us. Please see our Terms found on our transactional outlets for more information about interacting with us via the Internet.

If you would like to request access to the personal information we hold about you please contact us by using the relevant Access or Correction contact in the Marko Buddy outlets Privacy Contact Information details, which can be found on the social media outlets as we may be able to provide you this information within our normal business processes. If not, the staff member will be able to commence the privacy access request process for you which may require you to complete a privacy access request form. There will not be any charges or any kind of fee applied on such requests and if any fee is applied then you will be advised of an estimated fee and the payment options at the time of written acknowledgement. This is usually provided to you within 7 business days.

Our response to your request will usually be completed within 30 days of receipt of the request. If we require further time we will contact you in writing to advise of this and provide our reasons for the further time that is required.
We rely on the accuracy of the personal information we hold about you to provide our products and services to you. You have the right to request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. We will take such steps that are reasonable in the circumstances with regard to the purpose for which your personal information is held to make a correction. We may refuse to correct your personal information and will provide reasons for refusal in writing. If we refuse to correct your personal information you have the right to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with all records containing the relevant information. You can contact us to request the correction to the personal information we hold about you.

Complaints Handling

If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.
If you are subject to the Indian privacy Act please note how we will deal with a complaint:

Step 1. Let us know:
If you would like to make a complaint, please let us know by contacting us. A response is usually provided to you within 7 business days by our privacy officer. You can contact us by using the relevant Complaints contact in the Marko Buddy Social Media Outlet Contact Information.

Step 2. Review by our Internal Privacy team:
If you are not satisfied with the outcome of the business review you can request the complaint be referred to the Senior Management Team for review or you can contact them directly. Should additional information be required from you, we will contact you to discuss. The Senior Management Team will usually contact you with a decision within 25 business days of receiving your complaint. You can contact the Senior Management team by using the relevant contact in the Marko Buddy Social Media Outlet Contact Information.

Step 3. Seek review by an external service which is not a part of Padharo Sa:
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of an External Dispute Resolution Scheme.

Marko Buddy

Address: 113, Bhargav Colony

Nagda, Dist. Ujjain – 456335

Contact: +91 7999025630

Associates:

Priyanshu Porwal

Vinay Kumar Pradhan